shuyong faq

SYET

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FAQ
Q: Are you a trading company or manufacturer?
A: We are a professional manufacturer specializing in commercial display products. And we trade our products with our clients directly.
 
Q: Can you do OEM and ODM?
A: Yes, OEM and ODM are both acceptable. The material, color, style can customize, the basic quantity we will advise after we discuss.
 
Q: Can we use our own logo?
A: Yes, we can print your private logo according to your request.
 
Q: How many different types of products your company manufactures?
A:  We have a strong advantage of OEM, just give us the actual products or your idea that you want, we will manufacture for you.
 
Q: When can I get the price?
A: Usually we quote within 8 hours after we get your inquiry.
 
Q: What’s your MOQ?
A: If we have the products in stock, it will be no MOQ. If we need to produce, we can discuss the MOQ according to the customer’s exact situation.

Q: What is your term of payment?
A: 30% down payment before producing and 70% balance payment before shipping. 

Q: Which payment form you can accept?
A: T/T, Western Union, PayPal, etc. We accept any convenient and swift payment term.
 
Q: Which certificate do you have?
A:
3C, CE, RoHS, FCC, etc.
 
Q: Do you have the test and audit service?
A: Yes, we can assist to get the designated test report for the product and the designated factory audit report.  

Q: What’s is your shipping service?
A: We can provide services for vessel booking, goods consolidation, customs declaration, shipping documents preparation, and delivery bulk at the shipping port.  

Q: Can you provide the FBA shipping service?
A: Yes, we have good experience in providing professional FBA service.  
 
Q: What’s your term of delivery?
A: Our ordinary delivery term is FOB. We also accept EXW, CFR, CIF, DDP, DDU, etc. We’ll offer you the shipping charges and you can choose the one which is the most convenient and effective for you.
 
Q: Which shipping way can you provide?
A: We can provide shipping by sea, by air, and by express.
 
Q: What’s your after-sale service?
A: Our quality warranty period is one year. Any quality problem will be solved to customer satisfaction.